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Drain Aid

Plumbing - Repairs  Construction & Sanitary

3.6 15
 15 ratings

Address: 

Furn el Chebbak, Ain Remmaneh, Beirut, Lebanon

Telephone: 
+961-3-372462

Unblocking and cleaning drains and grease traps. Preventive service. Plus camera inspection.



Drain Aid

14 Reviews for Drain Aid

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Wissam H.

Wissam H.   
 January 7, 2013
As in most renovated buildings in Beirut, it’s very common to face plumbing issues from time to time. I had to face one of the worst kinds, toilet flooding… The nightmare took place last Saturday afternoon; I obviously called my conventional plumber “M3alem S.”. He tried his best to solve the problem, but finally he gave up and suggested me a company whom services were previously used by our building. Naturally I got evicted from my apartment for the week-end, and first thing on Monday morning, I called the company, a nice lady answered, and despite the hectic day they had due to the storm, she was kind enough to squeeze me in her already over-charged schedule. Two hours later, the company’s team showed up, headed by the nice lady, Mrs. Amal, and in a manner reflecting nothing but high professionalism, my problem disappeared… the problem was an old concrete clog in the main drain, dating probably since the renovation of the apartment in the early 90s, so it was like a time bomb waiting to explode  An hour later, problem eradicated, without having to go into a full removal of the floors or even creating any kind of mess… So thanks to the efficient diagnose system "Drain Aid" have, the problem was found and solved, and I was able to escape the hassle of the conventional headache of a full plumbing renovation. “Thank you” is but a modest way to express my gratitude to this humble, funny, entrepreneur lady.
Anonymous User

Amal Abi Khalil   
 January 5, 2013
As professionals, we are open for any constructive comments and we review all our customers comments. We do value their evaluation when it is based on correct facts about our activity and we use these comments to correct our processes and make our services better and more effective. Sometimes when the comment is filled with destructive content and direct desqualification to our efforts for becoming one of the best in our business, the situation need to be corrected. We can choose to neglect such responses, but we do not accept direct and personal bad comments because we know that this is not true and these customers tend to forget the numerous hours spent under the rain and in the cold working with their sewage and drains to make their life and their homes a better place for them to live in. We do accept critisism but we don't accept sarcasm specialy in a public domain such as this one. We welcome all your reviews and comments but do make them constructive and propose your ideas for better service and be sure that we shall implement them and give you the feedback on each of your proposals.
Anonymous R.

 January 4, 2013
Dear Amal Abi Khalil. As a professional marketeer, regardless what your customer's feedback was(positive or negative) and regardless whether the criticism was represented because of dissatisfaction or just out of anger. This doesn't entitle you(or your company) to insult people. Since you "provide warranties for drains and not brains" and criticize people on behalf of your company in such an insulting manner this truly shows what DRAIN AID really is. :)) So, learn some marketing especially that you have good reviews.
Anonymous User

FML   
 January 4, 2013
I am responsible for the operations team of a big facility management company in Lebanon. Drainaid has been a big contributor to our peace of mind. Their professionalism, ponctuality and competence are way above the average of companies in Lebanon and we have always found full satisfaction with their performance. The troubles they have helped us to avoid cannot be measured (no tile breaking, no holes drilling, no major civil works). They are truly amongst our premium sub-contractors and I highly recommend them for any professional or private work on problems of drain and sewage systems. I have also read in other reviews about people angry related to error on date on a paper or on missed appointments: do not be blurred by details, the most important is the result. And if your drains get blocked again, check what you have thrown in them. The drains need regular maintenance.
Amal A.

Amal A.   
 December 27, 2012
Mari Demirjian is definitely not our reference! She puts her anger in a comment in order not to pay her share in the building charges. The hand written error 2002 instead of 2012 that she claims does not mean that the job was not completed successfully. And Mari does not have to worry: in 2002 our company didn't exist yet!! So we cannot claim that our warranty expired! Our warranty is for drains not for brains.
Mari D.

Mari D.   
 December 18, 2012
I am shocked at the level of "service" provided by this so called company. They came in today on 18/12/2012 to fix a drainage problem in our building and charged us 500$ out of the blue (Without providing an official and legitimate receipt) just for unblocking the drainage system. When we called the company asking for a detailed receipt outlining the charges for each step leading to the total amount we were given one with the date 17/12/2002. IMAGINE! A ten year old receipt! Do you call that professional behavior??? In case something went wrong in the future and i were to head to their company they would i'm sure point out that this receipt is ten years old and my warranty period has magically expired. What kind of company is this??? The receipt was handwritten and when we called back stating their obvious mistake (Which by the way they shouldn't have done in the first place) the so called secretary told me to simply "correct it" using my own handwriting. Really??? How stupid do they think i am? Based on this concept anyone could at any point in time retype and re-correct any type of receipt he/she wants and present it to the company with a never ending warranty/guarantee period. I will never ever deal with this organization again. They were unprofessional, dishonest and clearly customer/client service is not a priority to them... Do yourselves a favor and look for other PROFESSIONAL options.
Anonymous User

Anonymous User   
 March 14, 2012
Outstanding Service, was pleasantly surprised to see a professional service like this in Lebanon. Cleaned the drains and clean up the mess afterwards. Highly Recommended !
Anonymous User

Superb 2 Thumbs Up   
 February 28, 2012
Very professional extremely clean and a very well managed staff! time efficient and on the contrary to what the others said Amal always calls back never ignores a problem and alerts tries to address a job ASAP she did a 2 days job in 8hrs and didn't leave b4 cleaning and returning things to the way they were (although it was late at night by then)
Anonymous User

Ghassan K ( Rresidences Mansourieh)   
 October 13, 2011
I cannot argue on the experience that some of the clients have had with this company but i can surely comment on mine.I was caught up on a very rainy night with an issue that the company represented by Mrs.Amal quite professionally solved and saved the day.She was kind enough to call later on the second rainy day and check on things.Not only they knew their job PROPERLY but proved both caring and professional .I strongly recommend their services.
Anonymous User

Nancy   
 October 3, 2011
I meant to add one more star as I definitely think they deserve it for the luxurious service they offer. I would have given them six if I had the choice.
Anonymous User

Nancy   
 October 3, 2011
I totally disagree with you guys. The problems you've mentioned do not necessarily prove bad service as these might happen with any other plumber or company; sewage problems never end and they could be quite complicated, and honestly some problems you mentioned are unfair and not really serious to prove them bad. Personally, I've had very good experience with them: professional and hard working team with a lot of support and immediate assistance. Amal has done a great job so far and shown care for the results of her work. Anyway, my experience with them has been great: punctual and professional team with fast work and immediate assistance. In comparison to other companies, I can say they're the best.
Andrea A.

Andrea A.   
 September 12, 2011
Since Drain Aid is present in Lebanon, no sewage problems are noticed ever again! Actually having a wonderful professional woman managing this company makes it even more estonishing...I know that all the biggest companies, restaurants, hotels, hospitals and houses are being held by the services of Drain Aid, and even having a maintenance check up. No complains are being heard since. Instead, people are passing the good news of that angel who is making miracles with great teams, punctual, very clean and with a huge experience. I really recommend there services, with very good prices comparing with the damage that could result without calling them. I am just amazed and I thank them for their achievements. I wish you all the best and keep on!
Anonymous User

Lebanese Citizen   
 September 7, 2011
Actually, 5 month ago we hired the service of this company to open the sewers of our building. In less than 3 months, those sewers were blocked again. This company was called again and they did not provide us with valid reason about the nature of the problem, however they charged again. Now, the sewers are blocked again !!!!
Anonymous User

Disappointed By Drain Aid   
 August 2, 2011
What a shame that one has to be treated in this fashion! The first service call went well, however, it never resolved my issue with my home plumbing. I phoned Amal, who works with Wafaa. She never returned my call but out of the blue, without a call or notice, her representative shows up at my door while I was out. I phoned Amal again to inquire about the reason she would send someone without notifying me first, so I can be there. This was the rudest person I ever spoke with! She was belligerent and impolite. Low class and no finesse! Zero professionalism. Don't ever use Drain Aid as they are a sham!

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